Please contact our Customer Services team by email to authorise the return. Goods cannot be accepted for credit or exchange without a return’s authorisation number. Please see our full terms and condition for more details.
Unwanted Goods: These may be returned within 30 days of delivery to you. Goods returned as unwanted must be in a condition suitable for resale, unused and inclusive of all original packaging, instructions, guarantee cards and accessories. We cannot accept the return of the hygiene, health & safety products. All unwanted goods are returned at the customer’s expense. We recommend that you use an insured, trackable courier as we cannot accept responsibility for items lost in the post.
Faulty Goods: Please contact us by email with your order number and we will arrange for return and replacement of faulty goods, or credit at a sum equal to that which you paid for the goods. If goods develop a fault within the first 7 days of use, please contact our Customer Service Team and we will endeavour to resolve the issue.
Damaged on receipt: If goods are damaged when received, you must inform our Customer Service team within 2 days by email, we will then arrange return and replacement free of charge.
